Refunds & Returns Policy

At EMIHR Essence, we want every order to arrive safely and as expected. Please read our returns policy before placing an order.

30 Day Online Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a change of mind return, items must be unopened, unused, complete, and in their original packaging.

Any hygiene seal, logo sticker seal, box seal, shrink seal, protective seal, or tamper seal must remain intact and unopened.

Proof of purchase is required.

To start a return, please email hello@emihressence.com with your order number.

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

Approved returns must be sent to:

EMIHR Essence
59 Sandringham Avenue
Willenhall
West Midlands
WV12 5TQ
England

Our fragrance products are supplied in protective packaging and may include seals, logo sticker seals, box seals, shrink seals, protective seals, or tamper seals.

For hygiene and safety reasons, we cannot accept change of mind returns once a product or its protective packaging has been opened, used, sprayed, applied, tested, unsealed, removed, broken, or tampered with.

Once a hygiene seal or protective seal has been broken, the product cannot be resold and cannot be returned for change of mind.

This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

Damaged, Faulty, or Incorrect Items

Please check your order as soon as it arrives.

If your item arrives damaged, faulty, leaking, incorrect, or not as described, please contact us at hello@emihressence.com as soon as possible with your order number and clear photos of the issue.

We will review the issue and arrange the appropriate resolution, which may include a replacement, exchange, or refund.

Return Postage

For change of mind returns, the customer is responsible for the cost of return postage.

We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

If the item is faulty, damaged, incorrect, or not as described, we will provide return instructions and, where required, a prepaid return label.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are usually processed within 10 business days of approval, although your bank or card provider may take longer to show the funds in your account.

If more than 15 business days have passed since we approved your refund, please contact us at hello@emihressence.com.

Original Delivery Costs

Where a full order is returned under your online cancellation rights, we will refund the standard delivery cost originally paid, where required by law.

If you selected an upgraded, express, or premium delivery service, we may only refund the cost of the standard delivery option.

Exchanges

If you would like to try a different fragrance, the simplest option is to return your unopened and unused item for a refund, provided it meets the return conditions, and place a new order.

Your Statutory Rights

This policy does not affect your statutory rights.